There are 2 solutions.
The best solution is to replace the emergency battery. The price for this varies per vehicle. In some models, the battery is located under the headliner. Customers have told us that the dealer charges up to €1,000 to carry out this replacement. We are also able to replace this battery professionally, at a lower cost than the dealer.
Another, more affordable solution is to remove the fault code by programming. This will prevent the error from appearing on the dashboard and iDrive screen. However, we recommend using this only as a temporary solution and then resolving the problem permanently. The SOS emergency system is designed to ensure that emergency services can respond quickly in case of an accident.
On request, deactivation / removal by programming is also possible.
What does the SOS emergency call system do?
The system ensures that the emergency dispatch center is contacted after an accident. You can also contact the emergency dispatch center manually by pressing the SOS button. This button is often located next to the FZD (reading lights) in a BMW or Mini. This system is also called the emergency call system.
If the system malfunctions, you’ll receive a message on your dashboard or iDrive screen. The error code is shown next to the CIC system of an E90 BMW. The malfunction can also be identified by error codes B7F341 and B7F343, among others.
Enlist the help of Carware
How does this malfunction occur?
It’s a very nice system when it works properly. The two most common causes of a malfunction are:
1) Na enkele jaren kan het gebeuren dat de noodbatterij versleten is. Dit kun je herkennen doordat er de melding ‘noodoproep storing’ in je dashboard en op je iDrive verschijnt.
2) Older systems (for example, the TCU of the E60 and E90) operate on 2G. Unfortunately, the 2G network was taken offline a few years ago. This makes it impossible to get this system working.
References
What our customers say
Great service, even with urgency it was very fast, it could be fixed the same day, I am very happy with it, definitely recommended!!
Highly recommended to bring your BMW in if you need software updates or programming done! This guy knows what he's talking about and is willing to go the extra mile to make sure you go home satisfied! Thanks for the experience. Regards, Dennis (speeddonors)
Very satisfied with Carware! My dashboard lights stopped working, and owner Jan quickly found the cause. He honestly suggested I could fix it myself to save money—and he was absolutely right. Friendly service (even offered a drink) and very knowledgeable. Absolutely recommended! You won't find service like this again! 5/5 ⭐️
Very satisfied with the work and the service. He keeps his appointments and delivers quality work. Jan is also a true specialist/expert and works very neatly. Highly recommended.
After replacing several parts on my BMW M140 with no success, the ECU turned out to be the culprit. After some online research, I found Hagenaar Carware, where I received excellent service. Jan quickly diagnosed the problem correctly. He clearly explained the problem and the costs. Clear communication, no surprises, and expert service. Highly recommended for anyone with electronic problems with their BMW or MINI.
My car has been parked since July 7th due to a malfunction in the electronic steering lock on my BMW E90.
Last year, the entire steering column was replaced, but after a few months, the same problem arose. No one could solve it, but after a long search online, I found Jan, and after a clear explanation and a potential solution, I regained hope.
Jan remotely—how?—really got my car running again and immediately wrote down all the malfunctions and error messages.
Jan is a hero! It's a shame you can only give 5 stars and not 10, otherwise he would have definitely earned them!
Last year, the entire steering column was replaced, but after a few months, the same problem arose. No one could solve it, but after a long search online, I found Jan, and after a clear explanation and a potential solution, I regained hope.
Jan remotely—how?—really got my car running again and immediately wrote down all the malfunctions and error messages.
Jan is a hero! It's a shame you can only give 5 stars and not 10, otherwise he would have definitely earned them!
I had a problem with the ROC module for my BMW. Jan neatly fixed all the error codes and reinstalled the module. A fantastic solution, instead of having a new and expensive module replaced at the garage. Jan communicates quickly and honestly about the options and any risks. He also provides immediate clarity about the costs. In short, I understand why all the reviews here are 5 stars, and this one adds another 5 stars!
Response from the owner 06:46 01 Sep 25
Jos, dank voor je leuke review en je lovende woorden. Daar doen we het voor! 🙂
The ECM of a 320 convertible was repaired and updated with new software. The car now drives smoothly and better than ever. Excellent service! Perfect! Highly recommended!
Response from the owner 06:46 01 Sep 25
Dank voor je lovende woorden!
I have an old BMW Z3, and after winter storage, it wouldn't start.
Jan was able to come on-site within two days to scan the Z3, but unfortunately, that wasn't possible because the Z3 has an older system.
Luckily, Jan still had an old laptop with the correct software.
He quickly realized the AWS module was malfunctioning. He gave me tips on how to work around this and adjusted the ECU. And yes, it's running like a charm again.
Excellent, clear communication, good advice.
Simply a true professional.
We need more of them.
Jan was able to come on-site within two days to scan the Z3, but unfortunately, that wasn't possible because the Z3 has an older system.
Luckily, Jan still had an old laptop with the correct software.
He quickly realized the AWS module was malfunctioning. He gave me tips on how to work around this and adjusted the ECU. And yes, it's running like a charm again.
Excellent, clear communication, good advice.
Simply a true professional.
We need more of them.
Response from the owner 06:47 01 Sep 25
Joost, dank voor je leuke review. En veel rijplezier toegewenst in je Z3!
My frame broke.
He expertly repaired it for me.
Great service.
I was able to get an appointment within two hours and it was fixed within half an hour. Absolutely fantastic.
Highly recommended 👌👌
He expertly repaired it for me.
Great service.
I was able to get an appointment within two hours and it was fixed within half an hour. Absolutely fantastic.
Highly recommended 👌👌
Response from the owner 09:57 28 Jul 25
Dankjewel Cristian voor je review. En fijn dat je FRM het weer helemaal doet
We had Jan install original BMW cruise control in our BMW Z4. Everything was expertly installed and thoroughly tested. Jan works calmly and consistently. Highly recommended!
Response from the owner 09:58 28 Jul 25
Ha Johan,Fijn dat je blij bent met de originele cruise control. Origineel blijft in onze ogen de mooiste oplossing voor je Z4.Hartelijke groet,Carware
After some online research, I found Hagenaar Carware for an upgrade to the DCT gearbox in my BMW E92 M3, specifically the GTS software. After contacting them through the app, I was able to quickly schedule an appointment.
Once I arrived, Jan already heard me 🥳. He immediately grabbed the laptop to check everything for error codes, after which the software could be installed. Meanwhile, Jan changed my menu to Dutch (it was in English), completely free of charge 👌
After an hour, we were back on the road, and the shifting was so incredibly fast.
Thanks, Jan!
Once I arrived, Jan already heard me 🥳. He immediately grabbed the laptop to check everything for error codes, after which the software could be installed. Meanwhile, Jan changed my menu to Dutch (it was in English), completely free of charge 👌
After an hour, we were back on the road, and the shifting was so incredibly fast.
Thanks, Jan!
Response from the owner 09:59 28 Jul 25
Ha Piet,Het werken aan een E92 M3 is altijd extra leuk. Fijn dat je tevreden bent, en het mooie V8-geluid was inderdaad al van ver te herkennen ;-)Hartelijke groet,CarwareDoes my BMW or Mini have this system?
You can recognize the system by the option codes 6AE or 6AF. These option codes may also be called S6AE or S6AF.
If the vehicle is equipped with this system, you will have an SOS button next to the reading lights, as shown in the photo next to this text.
This system was supplied on the following models:
- BMW / Mini CCC CIC NBT NBTEvo
- BMW E60 E61 E63 E64 F10 F11 G30 G31
- BMW E81 E82 E87 E88 E89 E90 E91 E92 E93 F20 F21 F30 F31 F33 F34 G20 G21
- Mini R54 R55 R56 F54 F55 F56
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